FAQs
Meal Plans
How do I receive a meal plan additional to my pre-made meals?
Simply fill out our questionnaire to receive details about our meal plans or contact us to book in a discovery call to access our individualised online coaching options.
How are my calories calculated?
Your daily calorie intake is calculated based on factors such as your weight, gender and preferred approach to weight loss which you’ll provide in our questionnaire.
Whether you’re looking for something quicker or a more sustainable approach, we tailor your calorie intake to reflect what you’re after.
DELIVERIES
When do you deliver?
We offer flexible delivery times, you can expect your meals between 6am-6pm. Once ordered you’ll receive an SMS
Do I have to be home for delivery?
No, our driver will deliver it at your front door if you’re not home. You can add instructions when you are placing your order to pass onto our delivery tea
Do you deliver to work addresses?
Yes! We are all about convenience, so wherever works best for you, works best for us! If you are dropping at a workplace, please ensure you are specific with delivery instructions to ensure your meals are delivered correctly.
How are the meals packaged?
Your meals are packaged into an insulated carton with ice-packs keeping your meals cool for 4-5 hours.
Once the meals are delivered and dropped off, it becomes the customer's responsibility to ensure they are stored in a suitable location. MADE. will not be held responsible or liable for any incidents that may occur after the delivery is made. We will ensure your delivery instructions are met via your notes if specified.
You will receive a text the night before giving an ETA for your delivery and another once your meals have been delivered.
Products
How long will my meals last?
Our meals are freshly prepared and customized based on your order.
When stored in the refrigerator, our meals will remain fresh for 7-10 days from the day they are delivered. If you prefer to freeze them upon delivery, they can last up to 12 weeks in the freezer.
To ensure freshness, each meal will have its own USE-BY date clearly indicated on the packaging.
Are the meals fresh or frozen?
Our meals are made fresh and are delivered fresh! Every order we receive is produced with only the freshest ingredients.
Are your meals halal?
Yes, we source meat and poultry that has been prepared in fully halal and HACCP certified facilities. We also do not process any pork products at our facility.
How do I heat my meals?
Remove carton sleeve before warming in microwave then warm up meal for 2.5 minutes on high if taken out of fridge otherwise 3-4 minutes on high if frozen. wait for one minute before consuming and mix well before eating.
Clear heating instructions are also listed on the back of each meal.
How do my meals last so long?
To enhance the longevity of our meals we employ MAP packing technology to effectively reduce atmospheric oxygen around the food. This eliminates the need for preservatives, ensuring our meals maintain their delicious taste whether enjoyed immediately or up to 7-10 days later.