Return & Refund Policy

At Made Active, all meals are freshly prepared to order and are classified as perishable food items.

For food safety reasons, we are unable to accept returns or exchanges once your order has been delivered.

If your order arrives:

• Damaged
• Incorrect
• Missing items
• Unsafe to consume due to a delivery issue

please contact us within 24 hours of delivery by emailing info@madeactive.com.au with:

• Your order number
• Photos of the issue
• A brief description

We'll assess each situation and, where appropriate, offer a replacement, store credit or refund.

Due to the perishable nature of our products, we cannot provide refunds or replacements for:

• Change of mind
• Incorrect meal selections made during ordering
• Orders left unattended after successful delivery
• Failure to refrigerate meals after delivery

If you have any concerns about your order, our team is always happy to help.